Returns & Exchanges
Shawl Wallah sells pieces handmade by multiple artisans using many traditional means. This results in beautiful, one-of-a-kind shawls that often have minor flaws and imperfections. We love these, as they tell a story for each item we sell.
However, there is a difference between minor imperfections and product defects.
If you’re looking to return your order, we're here to help:
Defective Returns
For defective product returns we offer free returns or exchanges within 14 days of receiving your order. You can return your product for a different product, or a refund to the original payment method.
Non-Defective Returns
For non-defective product returns we offer returns or exchanges, less shipping costs, within 14 days of receiving your order. You can return your product for a different product, or a refund to the original payment method.
Please note the following exceptions to our return and exchange policy:
Discounted items are final and cannot be returned or exchanged
Returned items must have tags still on and be returned in original packaging
Returned items must have no visible signs of wear or use
To initiate a return or exchange, please contact us at info@shawlwallah.com, and provide:
Order Number
Full Name, Return Address, and Phone Number
Reason for return/exchange request
Any questions? Feel free to write us at info@shawlwallah.com